Medicine as IT: why gut-feeling hiring fails
"We hired them because we liked them at the interview": that is how most clinics recruit. The IT industry moved away from intuition to measurable competencies long ago, and medicine should follow.
For physicians, a skills matrix is built with Junior / Middle / Senior levels. Each level means specific, verifiable abilities, not tenure and charm.
Measurable criteria deliver predictable service quality and an objective basis for pay raises and career growth. The patient gets a stable outcome, not a lottery.
Practices are compared against a standard, not against a sense that things are "probably fine". This is the language of numbers instead of the language of impressions.
A clinic is a system, not a collection of talents. Managed quality begins when we measure competencies instead of trusting intuition.